Why is Apple Music so bad?

Darius Blackwood - 20 Jul, 2023

Unpacking the Apple Music Experience

When it comes to music streaming services, Apple Music is one of the biggest names on the block. However, in my experience, it leaves a lot to be desired. Sure, it has a vast music library and exclusive content, but the overall user experience is subpar at best. It's clunky, confusing, and less user-friendly than its competitors, which makes it a frustrating choice for music lovers like myself.

The User Interface: A Maze of Complexity

The first thing you'll notice about Apple Music is its user interface, which is far from intuitive. In fact, it's downright confusing. There are too many tabs, options, and features that are not clearly marked or explained, making it difficult to navigate the app. For example, the 'For You' tab is supposed to offer personalized recommendations, but it often fails to deliver relevant content. The 'Browse' tab is a cluttered mess, and the 'Radio' tab is an unnecessary addition that adds to the confusion.

Playlist Creation: A Tedious Process

Creating playlists on Apple Music is a tedious and time-consuming process. Unlike Spotify, which allows you to easily drag and drop songs into your playlists, Apple Music requires you to go through several steps. You have to click on the song, select 'Add to a Playlist', and then choose the playlist. This might not sound like a big deal, but when you're trying to create a large playlist, it becomes a frustrating chore.

Algorithmic Recommendations: Off the Mark

Another major issue with Apple Music is its recommendation algorithm. The 'For You' tab is supposed to suggest songs and artists based on your listening habits, but in my experience, it's often way off the mark. I've been recommended songs that I've already skipped multiple times, and genres that I've never shown interest in. This lack of precision in its recommendations makes the service less reliable for discovering new music.

Exclusivity: A Double-Edged Sword

Apple Music often boasts about its exclusive content, but this can be a double-edged sword. While it's great to have access to unique content, it also means that users are restricted from enjoying this music on other platforms. This exclusivity can be frustrating for those who prefer to use multiple music streaming services.

Sound Quality: Not Up to Par

Sound quality is another area where Apple Music falls short. Compared to other music streaming services like Tidal, which offers high-fidelity sound, Apple Music's sound quality is noticeably inferior. This might not matter to casual listeners, but for audiophiles, it's a deal-breaker.

Integration with Other Devices: A Closed Ecosystem

Apple Music is designed to work best within the Apple ecosystem. This means that if you're not fully invested in Apple products, you're going to have a harder time using the service. It's not as compatible with non-Apple devices, which can be a major inconvenience for those who use a mix of tech products.

Higher Subscription Cost: Not Worth the Price

Compared to other music streaming services, Apple Music is on the pricier side. Considering the issues with user interface, playlist creation, recommendation algorithm, and sound quality, the higher subscription cost just doesn't seem worth it. Other services offer better value for money.

Customer Service: Needs Improvement

When it comes to customer service, Apple Music could use some improvement. Many users, including myself, have reported issues with billing and account management, and the response from customer service has been less than satisfactory. The lack of reliable support adds to the overall frustration with the service.

Final Thoughts: A Need for Major Overhaul

In conclusion, while Apple Music may have its merits such as a large library and exclusive content, it falls short in many crucial areas. With its confusing interface, tedious playlist creation, off-mark recommendations, and subpar sound quality, it fails to deliver a smooth and enjoyable user experience. It's clear that Apple Music needs a major overhaul to compete with other top-tier music streaming services.

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